Privacy policy

PRIVACY POLICY 

Last updated: May 2026

This Privacy Policy explains how Yogi-Pets, trading name of YAS Commerce (“we”, “us”, or “our”), collects, uses, shares, and protects your personal information when you visit or make a purchase through our website. We are committed to handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Legal name: YAS Commerce
Trade name: Yogi-Pets
Company number: 42004924
VAT number: NL005428150B94
Address: De Nieuwe Erven 3, Unit 14624
5431 NV Cuijk 
The Netherlands
Email: support@yogi-pets.com
Phone: +31 6 46250909
Opening hours: Mon–Fri, 9am–4pm 

2. Information We Collect

When you visit our website or place an order, we may collect the following personal information:

  • Order information: your name, email address, delivery address, billing address, and phone number.
  • Payment details: payment transactions are processed securely by our payment providers. We do not store full card details on our servers.
  • Device and browsing data: IP address, browser type, pages visited, and browsing behaviour, collected via cookies and similar technologies.
  • Communications: any messages or enquiries you send us.

3. Legal Basis for Processing

We process your personal data on the following legal grounds under UK GDPR:

  • Contract performance: to process and fulfil your orders, handle returns, and provide customer support.
  • Legal obligation: to comply with applicable laws, including tax and accounting requirements.
  • Legitimate interests: to detect and prevent fraud, improve our website, and send transactional communications.
  • Consent: to send you marketing communications or use non-essential cookies, where you have given us explicit consent. You may withdraw consent at any time.

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders (including shipping confirmations and order updates).
  • Communicate with you and provide customer support.
  • Screen for potential risk or fraud.
  • Comply with our legal and regulatory obligations.
  • Send you marketing communications relating to our products and services — only where you have provided explicit consent, and you can opt out at any time.
  • Improve our website and personalise your experience.

5. Sharing Your Information

We share your personal data with trusted third parties only where necessary:

  • Shopify: we use Shopify to power our online store. Shopify may process your data on servers outside the UK. Shopify participates in the UK International Data Transfer Agreement, ensuring adequate safeguards are in place.
  • Shipping carriers: to deliver your orders.
  • Payment processors: to handle payment transactions securely.
  • Google (Analytics & Ads): we use Google Analytics and Google Ads to understand website traffic and measure the performance of our advertising. Data may be transferred to Google's servers in the United States under Standard Contractual Clauses.
  • Legal and regulatory authorities: we may disclose your data to comply with applicable laws, court orders, or lawful requests from public authorities.

We do not sell your personal data to third parties.

6. International Data Transfers

Some of our third-party service providers (including Shopify and Google) are based outside the United Kingdom. Where we transfer your personal data outside the UK, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO), to protect your data to the same standard as required under UK law.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy. Specifically:

  • Order and transaction records are retained for a minimum of 7 years to comply with UK tax and accounting obligations.
  • Marketing data is retained until you withdraw consent or opt out.
  • Other data is deleted or anonymised when it is no longer required for the purpose for which it was collected.

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, remember preferences, analyse website traffic, and serve relevant advertisements. The types of cookies we use include:

  • Essential cookies: required for the website to function correctly.
  • Analytics cookies: used by Google Analytics to understand how visitors use our site.
  • Marketing cookies: used by Google Ads and similar services to deliver relevant advertising.

When you first visit our website, you will be asked for your consent to use non-essential cookies. You can manage or withdraw your cookie consent at any time via the cookie settings banner on our website, or through your browser settings. Note that disabling certain cookies may affect website functionality.

9. Your Rights Under UK GDPR

As a UK resident, you have the following rights regarding your personal data:

  • Right of access: to request a copy of the personal data we hold about you.
  • Right to rectification: to ask us to correct inaccurate or incomplete data.
  • Right to erasure: to request deletion of your personal data, subject to legal obligations.
  • Right to restriction: to ask us to limit how we process your data in certain circumstances.
  • Right to data portability: to receive your data in a structured, machine-readable format.
  • Right to object: to object to processing based on legitimate interests or for direct marketing purposes.
  • Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at support@yogi-pets.com. We will respond within one calendar month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection: www.ico.org.uk.

10. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data transmitted between your browser and our website is encrypted using SSL/TLS. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our website is not directed at children. We do not knowingly collect personal data from children. If you believe we have inadvertently collected personal data from a child, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised 'Last updated' date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Trade name: Yogi-Pets
Legal name: YAS Commerce
Company number: 42004924
VAT number: NL005428150B94
Address: De Nieuwe Erven 3, Unit 14624 
5431 NV Cuijk
The Netherlands
Email: support@yogi-pets.com
Phone: +31 6 46250909
Opening hours: Mon–Fri, 9am–4pm